Plans put a monthly allowance on the private assistant your team chats with — the one that can work with files, receipts, reminders and connected services. They never limit the phone, so a busy month cannot stop a caller being answered. The numbers below are the ones the software actually counts.
Two plans. Pricing is quoted on the call, once we know how the phone is used, how many people need chat, and what work you want the assistant to take on. We would rather give you a number we can stand behind than a table you have to translate.
Monthly allowances for the chat assistant
| Messages to your assistant | 1,000 |
|---|---|
| Pictures and recordings read | 400 |
| Minutes of recordings | 200 |
| Calls answered on your phone line | Unlimited |
Monthly allowances for the chat assistant
| Messages to your assistant | 5,000 |
|---|---|
| Pictures and recordings read | 1,000 |
| Minutes of recordings | 700 |
| Calls answered on your phone line | Unlimited |
Written down here because the moment it matters is the moment you least want to be reading a support article.
We email you when a month's allowance is 80% used, with the numbers. Nothing has stopped at that point — we tell you then so it does not stop later.
There is 10% of headroom past the allowance, and a conversation already in progress always runs to its end. If a limit does bite, it is the next new conversation that waits — never a reply half written.
Ask and we raise it, usually the same day. Your allowances are set per account, so we can lift one meter without moving you to another plan.
One message you send the chat assistant, one message counted. What it sends back is not counted, and neither is anything it reads about your business — whether you are asking for an answer, a reminder or a finished file.
The two attachment types that cost money to understand: a photo it has to look at, such as a receipt, or an audio note it has to listen to. A PDF, a Word document or a text file is read for nothing and counts against neither meter.
How long the audio you sent runs for, rounded up to the minute — the same way the transcription is billed to us.
Not on this page at all, because they are not on any meter. Calls are billed and counted somewhere else entirely, and no amount of chatting can exhaust anything that answers your line.
Tell us about your practice and we will show you the phone assistant, the work the chat assistant can take on, and which plan fits. No card, no trial to cancel. We reply within one working day.
Or email info@moneliautomation.com.
Moneli Assistant